View the Quarterly Customer Newsletter as a Landing Page
Customer Newsletter - Q4/2024 Quarterly Newsletter
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There is a lot of valuable information in this newsletter, please read it in its entirety.
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Wishing you a wonderful Holiday Season and a Happy New Year!
Computer Guidance will be closed on Wednesday, December 25, 2024 and Wednesday, January 1, 2025 so our employees can enjoy time with family and friends for the holidays. We will resume normal business hours on Thursday, December 26, 2024 and Thursday, January 2, 2025.
For urgent needs, please open an incident on our Customer Support Site and email our after-hours support at afterhourssupport@computerguidance.com.
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Product Updates
eCMS Product Update
This quarter we provided an overview video and some updates about eCMS One, the next generation of construction cloud ERP from CGC.
In collaboration with CGC’s parent company, the JDM Technology Group, CGC is developing eCMS One. eCMS One is a new ERP solution specifically designed for the construction industry with cutting-edge technology platform and functionality. This brief video provides you with a high-level overview of eCMS One and CGC’s plans for our valued clients.
The eCMS One video and the presentation PPT file can be viewed on the CGC Portal under the eCMS One link.
2024 Year-End Processing Updates
2024 Year-End Processing Webinar Recordings and User Guides
For year 2024 only a presentation for changes for Year-End Processing will be recorded. These webinar recordings, webinar presentation files, and updated user guides can be located on the Knowledge Center under the eCMS Quarter-End and Year-End section. Year 2022 webinar recording, webinar presentation file and user guides both for US and Canada are available now for review and will be used as the bases for YE Processing documentation. Customers may also want to review the 2023 YE Processing changes for US and Canada.
2024 Year-End Processing eCMS Update
The 2024 Year-End Processing eCMS Update for United States ONLY will be released in two parts:
The 2024 Year-End Processing eCMS Update for Canada ONLY (Q46) will be released the week of January 6th, 2025.
2024 Year-End Processing Release Notes
Note:
Hosted Customers:
Enterprise Customers:
Please open a ticket to have your PROD and/or TEST environments brought up to Q44 (Part 1) and to install Q45 (Part 2) if you have not done so.
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Payroll Tax Tables
CGC offers a Payroll Tax Table Subscription Program where clients can access the most up-to-date tax table download files and instructions/support to upload them in their eCMS systems for an annual fee. The electronic PTT import files are cumulative for all federal and state/province tables and CGC notifies the PTT Program Subscribers when new tax table changes are available.
The subscription provides the tables for Federal (US and Canada), 50 states, DC, 13 Canadian Provinces, and 3 US commonwealths. We provide notification for any updates. We provide documentation for all states on how to properly enroll employees if you expand your business to additional states.
Our main source for US State and Federal Tax Tables changes is Walters Kluwer. We receive information for them daily and make changes to tax tables when we get the information. As soon as we have made the changes to our system, tested and completed the documentation they are posted. An announcement is then sent to all subscribers.
If you would like to subscribe, please do two things:
The first Payroll Tax Tables (PTT) import for 2025 are now available for PTT Subscribers. Federal Canada, 13 Canadian Provinces, Federal US, and 23 US States are now all uploaded on the CGC Portal.
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CGC Customer Communications
Do you think that you may have missed a communication or two? Do our email communications sometimes end up in your spam folder?
In order to ensure that you receive all communications (marketing and technical), we have created a What's New page that you can reference and view any time. This link is also available on the New Support Site. Please take a look and add it to your Favorites or Bookmarks.
CGC Customer Resources
We have two important webpages/portals available to our customers:
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Product Advisory Groups
We are excited to introduce the Product Advisory Groups (PAGs) and our newly enhanced Forum, where our users can collaborate, share, discuss and vote on product development items per specific eCMS application.
We have established a set of PAGs (see the list below) and enhanced our CGC Portal Forum tool to allow for advanced collaboration among our customers and CGC employees.
CGC customers with access to the CGC Portal can now subscribe to one, multiple or all PAGs and start collaborating with one another. You can also subscribe or unsubscribe at any time from any PAG. You have the ability to start a conversation, comment, upload/download files (PDF, Word, Excel, images), add URLs, and more. You can like or dislike a comment and get notifications of those PAG forum activities you have subscribed to.
We have assigned CGC experts to each PAG and will be monitoring the activity.
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Upcoming CGC University Schedule
The first six months of the 2025 Monthly CGC University Live Webinar Program Schedule is below.
The detailed schedule and links to join the CGCU webinars are on the CGC University Portal.
| Date | Topic |
| 01/16/2025 | Job Cost Performance Report The new Job Cost Performance Detail offers the same on-demand Job Costing data as the Job Cost Performance app with the additional breakdown of costs by Journal Entry, allowing users to see what was posted on a given date or within a date range. |
| 02/20/2025 | File Import Import files in various formats (CSV, Excel, Fixed width, JSON) and customizable templates into forms and a growing list of other data imports. The import formats will be user customizable. |
| 03/20/2025 | Bank Rec Import bank statements and reconcile them against AP, PR, and GL transactions. This includes automatic and manual matching of transactions. |
| 04/17/2025 | UI Customization in Invoice Register Learn about the options to customize AP invoice entry in the Invoice Register. |
| 05/15/2025 | Grid Report Notification Setup scheduled notifications to send data from any IDI or Advanced Analytics report via email as PDF, Excel, CSV, and XML files. |
| 06/19/2025 | Manpower Scheduler Schedule employees, equipment and allotted material amounts for the department's projects. It ensures the employee and equipment are not scheduled more than once within the day and provides a report that shows who is working each day and on which project. |
For access to the CGC University Members webpage or about the CGC University program, please contact Jennifer Spragg.
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2025 Hosted Maintenance Schedule
If you would like to view schedule as a webpage and download/add each calendar event to your calendar, please click here and below.
2025 Hosted Maintenance Schedule
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Customer User Conferences
Customer Connect 2025
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Let's Connect in 2025! Mark your calendars today!
We are excited to announce that CGC will be hosting Customer Connect 2025 on August 13-15, 2025 at the Gaylord Opryland Resort & Convention Center in Nashville, TN.
Event registration, pricing, agenda, program schedule, and hotel registration will be available in early 2025!
Customer Connect brings master users, innovative partners and CGC software experts together in a friendly, supportive environment where attendees can easily collaborate with each other on solutions and best practices through product-centric focus groups, hands-on training, and one-on-one support. Whether you are a seasoned user or new to eCMS, Customer Connect provides an opportunity to discover solutions, network, and gain insight into the latest features and developments within CGC.
Customer Connect will be a day and a half program fostering education and product discussions designed to empower your team and take your company's performance to next heights.
More information on Customer Connect 2025 will be provided in the New Year!
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Customer Focus 2026
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Mark your calendars for Customer Focus 2026 User Conference! CF2026 will be held in Scottsdale, AZ on July 12-15, 2026.
More information to come in the New Year!
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